Privacy Policy

Effective Date: 2021-10-01
Last Updated: 2025-04-10

This Privacy Policy ("Policy") applies to the B2B Kisna Force mobile application owned and operated by HK Jewels Private Limited ("Company", "we", "us", "our"). We value your trust and are committed to safeguarding your privacy.

By using this App, you consent to the collection and use of your information as described in this Policy. If you do not agree with any part of this Policy, please refrain from using the App.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, contact details, email address, phone number, postal address, preferences, and more.
Business Data: Information related to purchases and B2B interactions.
Device and Usage Data: IP address, device info, app usage, crash logs.
Location Data: For attendance tracking (even in background).
Media Access: Camera/mic access for product visualization features.
Storage Access: Downloading and uploading files for app functionality.
Bluetooth Access: Required for RFID device integration.
Call Management: To pause/resume app state during calls.

2. Third-Party Services

The App uses third-party tools that may collect user information, including:

Google Play Services
Google Analytics for Firebase
Firebase Crashlytics
One Signal

Please refer to the privacy policies of these providers for more information.

3. Use of Information

Your information may be used to:

Process and fulfill orders
Track attendance and manage field operations
Personalize features and improve services
Send updates, offers, and transactional messages
Provide technical support

4. Sharing of Information

We do not sell or rent your information. Data may be shared only with:

Authorized employees and affiliates
Trusted service providers under confidentiality agreements
Law enforcement or regulators when required
Entities involved in potential mergers or acquisitions

5. Data Retention and Security

Your data is retained as long as needed for business or legal purposes. We implement strong security controls to prevent unauthorized access and ensure data integrity.

6. Withdrawal of Consent

You can withdraw your consent anytime by contacting:

Email: info@kisna.com or itsupport@kisna.com

7. Security Commitment

We take appropriate security measures to protect your data but cannot guarantee complete security due to external risks.

8. Changes to the Policy

We may update this Policy. Continued use of the app implies your agreement with the updated terms.

9. Contact Information

Customer Support
Email: info@kisna.com
Technical Support: itsupport@kisna.com
Working Hours: Monday to Saturday, 9:00 a.m. to 7:00 p.m.
Address: 1701-B, 17th Floor, The Capital Building, B-Wing, Opp. ICICI Bank, BKC, Bandra (E), Mumbai 400051